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We are growing our IT department and are looking for a Full time IT Architect! The IT Architect reports directly to the Manager of Cloud Applications. This position works in partnership with Accounting & Finance, Operations and Clinical teams to deliver high quality application solutions for business needs.
Duties and Responsibilities:
The essential duties and responsibilities include, but are not limited to, the items listed below. Other duties may be assigned as necessary.
System Administration
- Responsible for day-to-day maintenance of system(s) and troubleshooting user questions for EHR (Netsmart), accounting/finance including billing platform (Yardi) and e-Procurement (Zycus).
- Ensure data integrity through audit checks, security maintenance, upgrade impact reviews, and creation of protocols/ standards.
- Collaborate with sponsors and super users on set-up/design and manage system configuration.
- Create test scenarios and perform tests to ensure all processes function according to predetermined goals.
- Leverage product capabilities & consistently improve processes.
- Manage release, upgrade, and patch process for all assigned systems.
- Lead research and implementation of new functionality.
- Understand and trouble-shoot interfaces, webservices, API, etc.
- Serve as liaison to IT for interfaces to assigned systems.
- Document system configuration and functionality.
- Manage system security, user groups, etc.
- Maintain appropriate confidentiality regarding Company information and ensure proper destruction of confidential documents.
Projects
- Technical lead for EHR implementation project, coordinate with implementation team regularly, configuration of new communities as they onboard the new EHR, support to end users and trainers as needed.
- Collaborate with business partners to assess, determine, and plan rollout of new initiatives and mini projects.
Vendor Relationships
- Serve as primary liaison between vendors of assigned systems (Yardi, NetSmart, Zycus).
- Collaborate with appropriate internal departments and external vendors to coordinate technology upgrades and/or fixes.
- Manage vendor support cases.
Internal Customer Support
- Maintain a positive user experience across platforms by providing prompt and outstanding customer support.
- Understand and prioritize internal customer needs and respond appropriately to support requests.
- Ensure all end user issues are resolved, including system functionality issues.
- Create position-specific documentation and job aids.
- Demonstrate subject matter expertise in system administration best practices.
- Provide training to all levels of users.
