Community Relations Associate, Assisted Living in Thornwood at Benchmark Senior Living

Job Description

Benchmark Senior Living is expanding with our first Westchester County location expected to open this year!

The Benchmark at Mt. Pleasant team is seeking to hire an experienced Sales Associate to join us in supporting the sales and marketing process throughout Westchester & the surrounding areas of the Hudson Valley region.

At Benchmark, we believe in the power of the human connection to transform lives. Our associates are part of setting a new standard in senior living by connecting residents and families to what matters most to them. In the role of Sales Associate, you will support the community sales team by helping manage Enquire, working the qualified lead database, converting leads to tours and conducting tours when the Director of Community Relations is unavailable. The primary objective of this role is a focus attention on sales KPI’s and active conversion of leads to tours based on set monthly objectives.

Responsibilities of the Sales Associate Include:

• Make outbound sales calls and emails and engage prospective residents and their influencers in conversation per provided scripts.
• Convert incoming leads to scheduled tours utilizing the Enquire system and Director of Community Relations calendar; meet daily/weekly/monthly call and tours booked goals.
• Conduct follow up activities, including calls, texts, and emails as the initial scheduled tour date approaches and any activities needed if a follow up tour is needed.
• Demonstrate effective customer service skills in each interaction with a prospective resident and/or influencer.
• Conduct tours when Director of Community Relations is unavailable.
• Other duties as assigned.

Employment Status: Full-Time, Non-Exempt (Hourly)

Schedule: Sunday-Thursday

Compensation: $28.00 - $33.00 per hour + commissions