Sales Liaison in Walpole, MA at Benchmark Senior Living

Date Posted: 8/15/2019

Job Snapshot

Job Description

Want to make your mark? At Benchmark, we impact lives through human connection. We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults. Are you Called to Care about your work, other people and making a difference? Do you believe that people and teams are Better Together than going it alone? Are you always striving to Be the Benchmark by which all others are measured? Then our core values match. Connect with us –and to what truly matters!

Do you want to be part of team who will change the way care is being delivered to seniors? If you are, then New Pond Village is looking for YOU!

Come and join the largest senior living provider in New England and be part of an amazing organization that focuses on elevating the human connection in all that we do!

The Sales Liaison is responsible for supporting and assisting the sales & marketing team in achieving the community’s occupancy and revenue goals. Responsibilities include but not limited to assisting the sales & marketing team in managing the community’s sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident’s Administrative file. The Sales Liaison will conduct the resident’s orientation to their new home and ensure each resident’s move-in to their new home at Benchmark Senior Living is smooth and successful.


• Supports the Sales & Marketing team by effectively maintaining all prospect records current in the CRM system
• Assists the Executive Director and Director of Community Relations by ensuring model suite(s) / apartment(s) are well maintained and presentable
• Prepares the Lease Agreement
• Prepares the resident’s Administrative File according to Benchmark and state specific regulatory requirements
• Meets with the resident and/or family in advance and reviews the Move-In Packet ensuring all information is explained for understanding
• Coordinates the Resident Assessment with the Resident Care Director
•On the Move-In day, the Sales Liaison:
o Collects any remaining paperwork (i.e.: copies of insurance cards)
o Reviews the Welcome Packet with the resident and family member(s)
o Orientates the resident and family to the community
o Presents the room to the resident and family explains the telephone, and emergency procedures systems and other services such as hair care/salon, transportation, activities, etc.
o Arranges lunch or dinner for the resident and family members on the Move-In day
• Ensures the suite/apartment is ready for move-in


Job Requirements


• Associate and/or Bachelor’s degree preferred
• One (1) year experience in an administrative sales support role.
• Previous customer service/sales experience and demonstration of customer service skill set.
• Experience in senior care industry preferred.
• Ability to handle multiple priorities
• Exceptional customer service skills
• Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations
•Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision making skills
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and CRM with the ability to learn new applications


• We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today!