Resident Care Coordinator in Framingham, MA at Benchmark Senior Living

Date Posted: 11/19/2019

Job Snapshot

Job Description

Benchmark Senior Living is growing, and we are excited to welcome our 62nd community; The Branches of Framingham! Our beautiful state of the art  community will feature 76 traditional apartments and 28 memory care apartments opening in early 2020! We are seeking a FT Resident Care Coordinator.

We offer:

  Competitive wages  Bonus & incentive programs  Paid training   Growth opportunities

Apply now and be part of a truly amazing team, great working environment, a company who values the human connection and encourages growth and advancement of their employees! Benchmark has been voted Best Place to Work 11 years in a row!

The Resident Care Coordinator will assist our Memory Care Director and Wellness Director with administrative and scheduling tasks for our community. Candidates must have previous experience in scheduling and excellent customer service skills. 


  • Assures and maintains compliance with all resident care and state related regulations
  • Provides information and support to residents and families to ensure a positive customer experience
  • Participates in the QA process
  • Develops CNA staffing schedule in conjunction with the Wellness Director and Memory Care Director and monitors overtime usage.
  • Assembles resident records for new move ins.
  • Checks SAMM / MAR for completion
  • Files resident documents in resident records.
  • Maintain in-service logs, notifies Director when hours are not met.
  • Coordinates QA meetings in conjunction with Wellness Director.
  • Supervises Activities of the Resident Care Staff
  • Answers urgent resident call alarms
  • Reviews shift and communication logs to ensure appropriate follow up
  • Serves as a coach and mentor staff



Job Requirements


  • Certified Nursing Assistant in MA is preferred with previous experience in scheduling
  • Computer experience
  • Represents the community with a positive attitude and pride when interacting with potential residents and families.
  • Physically able to move at least 50 lbs. without assistance.